Hotel Royal Highland

Muy bonito. Wifi gratis en hall.

Habitación un poco pequeña.

Despite there being a major problem when we arrived the staff were relatively calm and professional. The room was larger than I expected, and the 'period' decor matched what I expected the hotel to be like. There was an umbrella provided in the wardrobe, which I found to be a nice touch, although we never needed it.

Not double glazed so a lot of noise from the nearby building site could be heard, but wasn't a major problem.

Very unprofessional staff at reception. Needs to be trained in customer service. When I complained about the room being musty the receptionist gave me a key to another room. When I went to look at the room there was someone already occupying it. I took the key back and the receptionist managed to come off her telephone call just long enough to ask if I wanted another key. The meal in the restaurant was quite expensive for what is was - reheated chips. people were asking to move to other tables because of the draughts.

great position in center of town, staff helpful, two meals for £9.95 very good value and nice meals plenty of choice.

room could be noisy near to kitchen entrance

nothing much, just some bits of wallpaper damage on teh wall could be touched up, other than that, fine

The staff in all areas were very professional and pleasant. They did everything possible to make my stay a very pleasant one. A special mention has to be for the reception staff. Breakfast was very good too.

Very friendly staff, excellent food, great selection breakfast, comfortable bed, good facilities.

decoratively a bit tired, heated radiator in bathroom not on or not working, extractor fan in bathroom not working.

A very clean and tidy hotel in a very good location.

There is a lot to do in the area around the hotel. Lots of very good eating, drinking, and shoping. Some of the most beautiful areas in Scotland only a short drive away. A lovely small and friendly city.

great location

staff not very friendly or welcoming

right next to station, buses and restaurants. great for shopping.

The hotel is perfectly adequate for the price paid. I organised the booking at the last minute however and would not choose to stay here again. The hotel has been impressive in the past - but the decor is a bit tired - more shabby than grand...

The room was large enough and clean. Everything worked.

Parking at the hotel is very limited - and I was directed to a multi-storey a 10 min walk away. This was obviously manageable - but with luggage and equipment to carry it was not welcome. Reception staff did not suggest they would store until my return - and were not entirely helpful when I requested that they do so. I was booked into one room initially - despite another resident who was at reception checking out when I was checking in advising the receptionist that the shower was not working - when I returned from parking the car the room had been changed.