Hotel Normandy

staff were very helpful

internet computer should have been available free

Second room was decent sized, food was reasonably priced, most staff were friendly, complimentary transport to airport

The first room we booked into was very small, had no wall sockets, the room reservation note stated that we were only booked in for one night when it should have been two; in the morning i checked with (very friendly and helpful) receptionist that it was in fact two nights, she assured me we were booked in for both nights it was just that the reservation slip was wrong. Returned to the hotel after a day out to be told we were only booked in for one night, were checked out of the room, the room was locked, the key was frozen and we could not collect our things, the girl who was working on the reception desk at this time had a very bad attitude and did not seem interested at all, she even answered the phone, served another customer and yawned several times while i was trying to explain to her that we were told the booking was definitely for both nights.

Tired looking hotel with adequate room facilities. I had a double room which had received a facelift recently and was nice enough. However, if two people had stayed for any more than a night or two, then the room was really cramped - Little space even to store suitcases. There a Friday and Saturday night and only found that the hotel functions were a big thing - Tribute bands, parties etc. Room was far enough awa y no tto be disturbed, but foyer/bar area was a bit tigjht. The real big complant was the restaurant - menu limited, food overpriced for what it was, overlarge portions and terrible quality. If you liked lots of butter, then your in heaven, but even Little Chef would beat this in terms of taste and quality. I travel a lot with work and eat in lots of hotels - this was appauling to say the least. To end on a positive note, the staff were very good - both restaurant staff and front of house. Good mannered, helpful and focussed on the customer - tell the chef he needs to learn from them!

The first room we were given had not been cleaned. Given another room which had a faulty window. The glass was broken with sharp pieces sticking out and rattled all through the night. Not a very good experience.

booking in was faultless

The hotel itself was good, but unfortunately someone was trying to get into my room at 1.30a.m., they tried for fully five minutes. I had to get up and tell them they had the wrong room. Needless to say I got quite a fright. Also the people in the next room to mine were singing and making a noise all night, so I literally got no sleep.

Surprised that we could not get a glass of wine or other drink on arrival at 23.00hrs.Reception said it was not policy to provide alcoholic drinks after the bars had closed - not even through room service.PSW

Had to get ready for a night out with only a side mirror light in the room working, this was reported to reception, but on leaving the next morning, still waiting for it to be fixed. went to the tribute night at the hotel, There where 18 of us there, nobody will return. !!!!!!!!!!!

Gentillesse du personnel d'accueil

Travaux en cours

nous avons séjourné 2 nuits dans cet hotel, à 7 jours d'intervalle. Si la première chambre était très bien, la seconde était (nous a-t-il semblé) à coté de la chaudière = bruit jusqu'à tard dans la nuit et surtout très mal insonorisée = des clients se levant vers 5 heures du matin nous ont fait partager leur discussion et déplacements pour se préparer. Résultat, nous ne nous sommes pas vraiment reposés.