Hotel Apex Waterloo Place

Muy bien situado y a la vez zona tranquila

Nadie hablaba español

Esta en la zona nueva pero yo creo que muy bien situado, a 200 metros de la estación de tren.

Buenas instalaciones. Hotel nuevo y moderno.

Trato en la recepción del hotel por debajo de lo esperado.

Muy bien situado. Permite visitar andando la parte principal de la ciudad.

LOS DIAS QUE ESTUVIMOS EN EL HOTEL, AL PARECER HABIA CIENTOS DE NIÑOS CON SUS PADRES QUE HABIAN VIAJADO A EDIMBURGO PARA VER UN PARTIDO, PERO EN VEZ DE SITUAR A ESTAS FAMILIAS EN LOS MISMOS PASILLOS, LOS REPARTIERON POR EL HOTEL. TUVIMOS QUE LLAMAR VARIAS VECES A RECEPCION A LAS 11 DE LA NOCHE, Y A LAS 12.30, PARA ROGARLES QUE SUBIERAN A PONER ORDEN ( AQUELLO PARECIA UN COGRESO DE BOYS SCOUTS SIN DOMESTICAR), NO HUBO SILENCIO HASTA LAS 2 DE LA MAÑANA, POR LO QUE ROGAMOS QUE NOS CAMBIARAN DE HABITACIÓN, Y NOS DIERON OTRA, LA 225, A LA QUE NO HABIA ASCENSOR DIRECTO, Y QUE AL PARECER ESTABA SIN ACABAR, EN UNA PARED HABIA UN AGUJERO, EN EL BAÑO NO HABIA CALEFACCIÓN, Y EL OLOR ERA DE ESTERCOLERO, ENTIENDO QUE POR LOS SUMIDEROS, LOS CRISTALES NO HABIAN SIDO LIMPIADOS NUNCA, Y LAS TERMINACIONES DEL BAÑO ESTABAN SIN TERMINAR, TOTAL UN DESASTRE. NO VOLVERIAMOS A ESE HOTEL NI SE LO RECOMENDARIAMOS A NADIE, TODA VEZ QUE EL PERSONAL ERA AMABILISIMO, Y EDIMBURGO ES UNA CIUDAD MARAVILLOSA. EN MUCHOS VIAJES, POR ALREDEDOR DE 15 PAISES DISTINTOS EN EL MUNDO, JAMAS HABIAMOS ESTADO EN TAN PESIMAS CONDICIONES, EN UN HOTEL DE 4 * RECIÉN INAUGURADO, Y EN UNA CAPITAL EUROPEA.

spa treatments by Katie were delightful. The best massage I've had

room was clean,hotel is well situated to city center,bar prices were reasonable,quiet location

room was poorly lit,bath water not very hot,no arm chair in room,coffee in room was awfull

Great staff very friendly made us welcome. Room very clean with great facilities in the room. Can't comment on the food as we didn't eat in the hotel. Pool facilities very clean even though there was work being carried out everything was well organised and did not prevent us from using the facilities. Hotel was also in a great location close to train station, shops, pubs ect !! You can access the train station through the lower level of the hotel when leaving !! Great idea!! Great hotel would definatly stay again

None !!

Quickly and warmly dealt with at reception on arrival. The hotel was very conveniently located. Absolutely lovely bar area and prices quite reasonable. Very comfortable room and an iron / board much appreciated. Quality of food at breakfast quite good.

Dreadful racket from a night club across the street. Despite earplugs I could hear the constant drumming of a "beat". Even my daughter thought it very obtrusive. It went on for hours. Bedrooms on this side of the hotel should be triple glazed. Bar person quite rude as a customer was retelling my daughter the story of his "weak Irish coffee". This conversation was not a complaint but a retelling of how the matter had finally been dealt with by senior management. Listening to a private conversation was out of order as was the particularly cheeky comment the bar maid made: "Go to bed" to the other guest. To my daughter:"You're not being served any more" when she commented that it was rude to listen in to a private conversation. My daughter works in the service industry and was quite shocked at the manner of bar staff. Now there are two sides to every story but I feel a little extra training might not go amiss.

Staff very polite and helpful - a real joy.

Breakfast was rather mean and way too expensive for what was served (why only half a slice of black pudding, ridiculous) Rooms had a nice designer look but weren't very practical, not enough drawer space, wardrobe lighting poor.

My husband and I stayed at the hotel with friends to celebrate a 40th Birthday. We thought the hotel was lovely, staff were all polite, professional and friendly. The hotel is situated in an ideal location for visiting Edinburgh within walking distance of everything we wanted to do. The room was lovely, everything worked and we enjoyed the complimentary tea and coffee - We also found a hair dryer, ironing board and iron :-) I used the spa facilities which was very relaxing and clean - I didn't use the gym but the facilities looked good. We would definately recommentd and would definitely stay in an Apex hotel again in the future.